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William Frank Diedrich's Articles in Self Improvement

Healing Your Workplace
You can heal your workplace. Symptoms of workplaces needing healing include poor service, unresolved conflict, complaining, blaming , confusion, defensiveness, excessive stress, hurtful behaviors, inability to communicate openly and honestly, lack of trust, and apathy. If your workplace exhibits any of these symptoms you can help to heal it.
Negative Feedback Is An Opportunity
Most of us have difficulty with negative feedback. We tend to become angry, defensive, or hurt when people offer negative feedback. We blame the bearer of the information. Many leaders avoid it altogether, because it strikes at one of our most prized possessions--our image of self. Negative feedback is an opportunity that should be welcomed and valued as a great gift.
Moving Beyond Normal
Normal is the usual condition. It is the set of conditions to which we have become accustomed. What is normal in your life? For many people, pain is normal. They have a collection of aches and pains they deal with each day, both physical and emotional, and they have become used to them. Is this you?