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Enhance Customer Service Using ACT! Integration with Peachtree Software By : Chris Robertson
Discover how ACT! software integration with Peachtree can help boost your customer service efforts and increase sales...
Customer Service Tips: The Science and Art of Outstanding Customer Service By : Jeremy Gislason
There is both a science and an art to outstanding customer service, and maintaining both is vital. You need loyal customers to build any type of business, and they are there on your list. You just need to work with them a little and give them what they want.
A Few Barbershop Thoughts on Customer Service By : Tim Kubiak
One of my favorite places in the world is the barber shop While that wasn’t always the case during my long haired mid teen years, as a little kid I loved my barber
Good Customer Service Tips: How To Build Solid Relationships With Your Clients By : Jeremy Gislason
By following these good customer service tips, you’ll not only do your customers a favor, you’ll also be doing your company one. After all, a company can never have too many customers.
How to Shine at Customer Service By : Jeremy Gislason
Any business that completely ignores customer service will go under quickly. Those that do enough for their customers to get by will do just that – get by. But if you can consistently exceed your customers' expectations, you will go far.
Customer Engagement: Why Your Customers' Emotions Matter By : Monica Nolan
Traditional economic thinking concludes that consumers will naturally gravitate to the best products and services that offer the most competitive price. But recent studies of consumer experiences highlight that an emotional connection has an equal to if not potentially greater influence on how consumers spend. This article explores how consumers' emotions in conjunction with prices and quality create increased customer engagement.
Customer Loyalty With a Mobile Twist By : Lauren Hobson
Customer Loyalty programs have been around for many years, but recently it seems they have been experiencing a bit of a resurgence Popular programs such as the Staples Reward Program and those CVS “Extra Bucks” give members extra benefits just for doing their everyday shopping
Tips For Successful Online Customer Service By : Jack Devlin
Even the best business ideas fail because they lack in the area of customer service. Customer service is the backbone and starting point for any successful business. How do businesses succeed?When you have an online business, there are some things that you should keep in mind so that your Internet marketing is successful. When you remember these items, you will find that your customers and prospects are much happier and that you have success with your business on the Internet.
Tips on Maintaining Customer Relationships By : Michiel Van Kets
Bright Blue is a specialist in customer relationship management (CRM) consulting company, providing current CRM software solutions to allow businesses to manage customers professionally.
Gift Cards - Why Gift Card Fees and Expiration Should be Eliminated By : Kwame Kuadey
There is no reason why gift cards should have fees and expiration, especially since gift cards are a loan to the card issuer until the card holder redeems the gift card. Gift card issuers will make more money if they remove fees and expiration from gift cards.
Customer Service Management Tips - Part 2 By : Daryl S Cowie
Three practical customer service management tips to help Customer Service Managers. Get your team the support it needs to retain repeat customers and get the job done.
Customer Service Management Tips - Part 1 By : Daryl S Cowie
Everybody knows that a large percentage of business comes from repeat customers. And yet customer support teams are commonly staffed with junior, inexperienced people that don't have the authority to make any decisions, or the training and knowledge to answer difficult questions. What's the deal?
How Customers Decide if They Are Satisfied With Your Service By : James Delrojo
I think all businesses these days are aware of the importance of good customer service and most of those businesses work hard to provide it. In order to achieve that goal it is important to understand the psychological process your customers go through when deciding if they are satisfied.
How to Handle Customer Complaints in Your Cleaning Business By : Steve Hanson
No matter how large or how small your cleaning business is, there is going to come a time when you answer the phone and find a customer on the other end who has a complaint. How you handle that complaint can have either a positive or negative impact on your business.
What Is Your Attitude Toward Customer Complaints? By : clef
Just picture, our survival in business hinges upon our ability to retain satisfied repeat customers. Our employees should be on board with this attitude and it must permeate every aspect of the business.
Handling Challenging Situations with a Customer-Focused Mindset By : Terence Traut
Customer service often means dealing with angry, frustrated, or rude customers. Dealing with those customers effectively can often make or break a company. This article presents a five-step process for dealing with difficult customers.

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